CONFIDENTIALITY: We are committed to customer confidence and confidentiality, and will never share any information about you without your express prior consent, with the exception of any information securely shared with third-party providers, as outlined in our Privacy Policy. By using our services, you agree not to share any proprietary information, including, but not limited to: templates, worksheets, resources, and personalized plans, except with our express prior consent.
Some programs may be recorded for the convenience of participants. You agree to be recorded for educational purposes and quality control. You agree to keep confidential any recordings to which you are given access, including but not limited to: refraining from sharing video or audio recordings, transcripts, or URL’s that lead to the recordings, whether hosted by you or anyone else.
SYSTEM CAPABILITIES FOR ONLINE SESSIONS: A high=speed internet connection is necessary for participating in live video- and tele-conference sessions, viewing video courses, and loading shared documents without lag time. Customers are responsible for any loss in service or issues with the third party software. We are not responsible for any loss in service or issues with third party software. For online sessions, customers must be equipped with headphones or earbuds and a webcam.
CUSTOMER COMMITMENT: Customers are responsible for checking their email for information, instructions, and documents. We are not responsible for consequences that ensue from failure to check email for updates, revisions, resources, or support. Customers who are not comfortable opening web pages or using email are not a good fit for our online services.
RESCHEDULING A SESSION: If you have a conflict for a scheduled individual session, send an email to Karen (at) karencreamer.com as soon as you know of the conflict. If we can reschedule your session to accommodate you, we will.
Scheduled group sessions will not be rescheduled to accommodate a single individual.
LATE ARRIVAL: If a customer does not arrive on time for an individual session, an attempt will be made to contact the customer via all channels provided to us. If a late arrival is unavoidable, please notify us via email: Karen (at) karencreamer.com. We will utilize whatever portion of the session that can be completed before the scheduled end time. No refund will be given for the missed part of the session.
CANCELLATION/NO-SHOW POLICY: Cancellations made less than twenty-four hours prior to the scheduled individual sessions are subject to a fifty dollar cancellation fee. If the customer does not show up for a scheduled session without prior arrangement, the full cost of the session is still due and the time will not be made up.
INTERRUPTION OF SERVICE: We are not responsible for loss of service due to any hardware, software, or connectivity issues that originate on the customer’s end. In the case of loss of service of more than a minute that originates with us, the session time will be made up in a way that fits the customer’s schedule within ten days of the originally scheduled time. In the case of a complete loss of service that originates with us, an attempt will be made to utilize an alternate channel, if available.
REFUNDS: The products and services offered by karencreamer.com do not come with any warranty, expressed or implied. We cannot guarantee improved performance, promotion, or acceptance to a program or position. We do not offer refunds for services already received. If you are unhappy for any reason, please send an email to please notify us via email: Karen (at) karencreamer.com to let us know how we may improve your experience.
If you have any questions about these Terms of Use, please contact us before making your purchase via email: Karen (at) karencreamer.com.